Should I offer returns?

As with most second-hand sales, there are typically no refunds. This is particularly true for single-use items such as wedding dresses.

Disputes

However, buyers on Stillwhite are fully protected if the dress arrives different from the listing description, or doesn't arrive at all. Buyers may open a dispute through PayPal where both parties submit evidence, and PayPal makes a final decision. Buyers must send the dress back at their own expense to complete a refund.

For more information, see our purchase guarantee.

Change of mind

Oops! If the dress is not the buyer's style or doesn't fit, they can always re-sell the dress on Stillwhite. If they fell in love with it, chances are someone else will too.

In-person

Deals made in person are final. Meeting in person allows buyers to inspect the dress thoroughly before making a purchase.